Reservation System - Seven Oaks Hotel

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Privacy Policy
To whom it may concern

We are committed to putting the customer first and being transparent on how we collect, use and protect your personal information. The data controller is the Seven Oaks Hotel and Leisure Club, Carlow. (referred to in this policy as "we", "us" or "our"). We want you to be confident that the personal information you give us is safe and secure with us and understand how we use it to offer you a better and more personalised service.

We have put in place many new processes and procedures and are legally obliged to inform you of the personal data we hold, why we hold it and how we will use it.

The information Seven Oaks Hotel and Leisure Club holds and why is detailed below:
- Company Name (Supplied by you, for trading purposes)
- Address (Supplied by you, for trading purposes such as invoicing and delivery)
- Company Contacts (Supplied by you, for trading purposes such as response to orders/queries)
- Email Addresses (Supplied by you, for correspondence to orders/queries/marketing)
- VAT Number (Supplied by you for trading purposes)
- Bank details (Supplied by you for trading purposes)
- Registered Company Number (Supplied by you for trading purposes)
- Employment status, if applicable (Supplied by you)
- Telephone and/or fax number (Supplied by you for contact purposes)
- Financial status (checked by us prior to acceptance as a customer),
- Trade references (Supplied by other businesses nominated by you)
We are committed to protect the confidentiality of your personal data. We use appropriate technical and organisational measures in such manner that processing will meet the requirements of the National and European Union Laws, known as GDPR, and ensure the protection of your rights.

We use your data to fulfil our contractual agreement with you and to provide you with our services, such as:
- Contacting you to provide you with information
- Completing your purchase orders and delivering our services to you according to our contractual agreement (where applicable)
- Enabling us to despatch items to you and your customers, sending invoices, credit notes and statements and facilitating payments to suppliers.
In accordance with financial regulation, we are obliged to keep certain information for a minimum of 6 years after settlement of invoices after which it will be either deleted from our system or any copies shredded as appropriate.

If you provide us with another person's personal information you should first, ask them to read this Privacy Policy. By giving us personal information about another person you are confirming that they have given you consent to provide that personal information to us and that they understand how their details will be used.

You have the right to view and/or object to our use and/or retention of personal information supplied as part of our business relationship, and this will be removed from our records in so far as it is not relevant to our business relationship and does not breach and legal requirement on us to hold this information for a period prescribed by law.

We have not and will never sell or share information with other companies for marketing purposes. However, in some cases it may be necessary to send some details to other associated companies such as insurers, banks, delivery companies etc. to provide you with the highest level of service.

Generally, you may visit our website without providing us with any personal information. However, we may process some of your personal data to provide information that you have requested e.g. by filling out the contact form on our website or by filling in a Customer Information form.

Contact

If you no longer wish to hear from us, please reply to this message with the word ‘UNSUBSCRIBE’ in the subject line. Email: info@sevenoakshotel.com[DM1]

Seven Oaks Hotel and Leisure Club

Athy Road

Carlow

Yours sincerely,

Michael Walsh. General Manager

T: 059 9131308

E: info@sevenoakshotel.com

[DM1]
Cancellation Policy

Valid credit card details are required to secure your reservation. However we know plans can change so we offer free cancellation up to 24 hours prior to arrival. In the event of cancellation you must notifiy the hotel otherwise the first nights accommodation will automatically be charged to your credit card.
Advance Purchase reservations require full prepayment at the time of booking. These reservations are non transferrable and non refundable.

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